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Return Policy

Returns

We stand behind our products and we are sure you will love them as much as we do.  If for any reason you are not satisfied with your purchase you can return it for a full refund.

  • Our return policy is valid for 30 days after purchase.
  • You must return items in their original, unused condition.
  • Buyer is responsible for return shipping costs
  • Custom orders are not returnable.

When your return is complete you will receive a refund for the amount paid for the returned item back to the original method of payment.

In the event of a manufactures defect of any kind, we will gladly make it right.  We want you to be 100% satisfied with your purchase.  If you are not, we will replace it, refund it or make another arrangement for you.

Return Instructions:

  • Email us at support@prolinemedaldisplays.com to request a return authorization.  Please include: Name, Order Number, Item being returned and Reason for return.
  • All returns must be received within 30 days of purchase. 
  • Products must be in new, original condition.  Products not returned in this condition will not be honored.
  • Customer is responsible for return or exchange shipping fees.
  • We reserve the right to deny full or partial refunds if these conditions are not met.
Your complete satisfaction is our goal.  If you have questions, please contact us.