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FAQS

Can I get a different color?

While we do not offer other colors, our medal holders can be spray painted to match your decor or team colors.  We recommend a quality spray paint and make sure you use smooth, even strokes.  Do a few light coats instead of one thick coat for better results.  No need to paint the back because it is already protected by our powder coat finish.

How do I hang my medal display?

We make it easy with included hardware with every item you order from us.  Every item has holes designed into the product to ensure it stays flat on the wall and secure.  We recommend using plastic sheet rock anchors on all medal displays that are not mounted directly to studs.  We also include them with every package.  You can find our complete installation instructions here.

How long does it take to ship my order?

Product will be shipped within 1-2 business days.  In general, all orders placed Monday though Friday will begin processing the following business day.  Please note that orders placed on Friday will begin processing on the following Monday.  Proline Medal Displays strives to ship your order within 48 hours (excluding weekends), however there may be delays due to holidays.  Delivery times do not include Saturday, Sunday or Holidays.  We ship all products via USPS (First Class or Priority Mail) or UPS Ground.

How do I know when my order has shipped?

Once your order has shipped, you will receive an automated e-mail with your tracking information.  If you do not receive your tracking information, please check your spam folder or contact us (support@prolinemedaldisplays.com) to verify shipping.

What is your Return Policy?

We are sure you will be happy with our products, but in the event you are not, we will be happy to help you return it.  All returns have to be processed within 30 days of purchase.  More info here.

How do I know your site is secure?

The easiest way to know a site is secure is to look for the S (https).  The S in the web address stands for secure.  The web browser will also show a padlock in the address bar and if you click on it you will have the availability to view the sites certificate to prove it is secure.  We have both!

Do you do custom orders?

As a general rule we do not do custom orders for individual orders due to the expensive nature of doing so.  We do offer custom orders for schools or clubs.  Minimum order quantities required.  Contact us for more info.

I don't see my school team name, can you make it?

If you don't see your team name, contact us at support@prolinemedaldisplays.com.  We cannot make every team name, but depending on the request and if it includes a fundraising or promotional opportunity, we may be able to help.

Do you offer fundraising options for schools, clubs or organizations on your medal displays?

Yes we do.  We have a couple of different program options and also can create one unique for your club.  Please contact us at support@prolinemedaldisplays.com for more info.

Do you offer Wholesale Prices?

Yes, we do offer wholesale prices on most of our products.  Contact us for pricing and more info if you are interested in carrying our medal displays. You can also find more info by visiting our wholesale page.